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  General Questions: 651-697-7597

  General Questions: education@housingfirstmn.org

  Technical & Registration Support: 877-602-9877

  Technical & Registration Support: techsupport@housingfirstmn.org

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Solutions and FAQ

My Account

  • I am not receiving a reset password email PLEASE NOTE, IF YOU ARE A MEMBER OF HOUSING FIRST MN, PLEASE UPDATE YOUR EMAIL OR PASSWORD HERE: https://housingfirstmn.org/Login.aspx AND EDIT YOUR PROFILE THERE OR TO REQUEST A RESET PASSWORD LINK. IF YOU HAVE CREATED AN ACCOUNT ON THIS WEBSITE AND NORMALLY LOG IN USING "SIGN IN AS A NON-MEMBER LEARNER", YOU CAN FOLLOW THE STEPS BELOW. RESET PASSWORD VIA BROWSER When requesting a password reset, it can take up to 5-10 minutes to appear in your email. Be sure to check your junk/spam folders in your email client. If you still haven't received the reset password email after 10 minutes and checking your junk/spam filter, please contact support or see the SMS solution below. RESET PASSWORD VIA CELL PHONE/TEXT MESSAGE (SMS) If you have your mobile phone number already entered into your customer account, you can additionally send a password reset code to your cell phone via text message (SMS) The below image will show when you follow the Reset Password process and have your mobile phone number previously entered into your customer account:
  • I am having trouble logging in There are three ways to log in: If you are a current Housing First Member, please select "Sign Into Your Housing First MN Account" to receive member pricing. You will be taken to the sign-in page on www.housingfirstmn.org. Once signed in, you will be brought back to the LMS to complete your transaction or access courses. If you are a Non-Member Learner who created their account prior to 7/1/2020, please select "Sign Into Your Housing First MN Account" to access your previously purchased courses and certificates. New Non-Member Learners after 7/1/2020 should select "Create a Non-Member Learner Account" to create an account, complete the transaction and access courses. Going forward, you will us the "Sign In as a "Non-Member Learner" option.
  • How do I update my email address or password on my account? PLEASE NOTE, IF YOU ARE A MEMBER OF HOUSING FIRST MN, PLEASE UPDATE YOUR EMAIL OR PASSWORD HERE: https://housingfirstmn.org/Login.aspx AND EDIT YOUR PROFILE THERE. IF YOU HAVE CREATED AN ACCOUNT ON THIS WEBSITE AND NORMALLY LOG IN USING THE "SIGN IN AS A NON MEMBER LEARNER", YOU CAN FOLLOW THE STEPS BELOW UPDATE EMAIL ADDRESS To update your email address, please log into your customer account and select “Change Email or Password” button below your profile photo. Enter your new email address and click the "Update Email" button UPDATE PASSWORD To update your email address, please log into your customer account and select “Change Email or Password” button below your profile photo. Enter your new password, enter it again and click the "Update Password" button

Technical Questions

  • My video is stuck or has stopped playing If your video has dropped audio or has stopped playing altogether, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program. ​ If you are unable to locate the Help tab on the video viewer page, please locate and click the Reload/Refresh icon on your web page. The reload/refresh icon is usually a clockwise turned arrow icon located near the web address on the web page. If reloading the page, as shown above, does not resolve the issue, you may try closing your web browser entirely and reopening it and navigating back to the program, and relaunching the program.
  • I can see the video, but I can't hear anything (or very low audio) Please Note: If you are logging into a computer remotely using VPN, Citrix, or a cloud-based work environment, you may not hear the audio, so please log directly into your account page not using a remote environment. If you are not connected using a remote environment, Please try the below suggestions to troubleshoot your audio issues. First, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program. ​ Please Note: that if you are viewing the program using the Microst Edge or Firefox browser, the audio can be muted and unmuted from the video viewer tab. If the issue continues - please see troubleshooting steps below: THE YOUTUBE TEST If there is very low or no audio coming through your program, please click on this link to open youtube.com in a new window and click on any video on the main page to confirm you are able to hear audio. This can confirm whether this lack of audio is an issue with your computer or within the program. I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! WINDOWS SYSTEM VOLUME There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers. Right click your mouse on the audio Speaker Icon Click on "Open Volume Mixer" option VOLUME MIXER NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer. Confirm the Device (leftmost item) has volume slider pulled all the way to the top Confirm all audio icons under all applications are not muted. I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. External Speakers (Desktop or Laptop) Confirm speakers are plugged in and powered on. Confirm the volume is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. Internal Speakers (Laptop) There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key. VIRTUAL ENVIRONMENTS (CITRIX E.G.) / REMOTE DESKTOP Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted. If the issue continues, please reach out to customer support for further assistance.
  • My video playback is stuttering, buffering, or playing poorly There are a couple of main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. PLEASE NOTE that Internet Explorer is no longer a supported web browser. If you are attempting to view the video content using Internet Explorer, you will be required to switch to a current web browser such as Google Chrome, Microsoft Edge, or if you are on a Mac, Safari. TEMPORARY VIDEO PLAYBACK ISSUE If your video has stopped momentarily and this issue isn't occurring consistently, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text to refresh the page and reload the program. If reloading the video doesn't seem to resolve the issue, here are some more suggestions: CONSISTENT VIDEO PLAYBACK ISSUE STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM You may be having intermittent issues with your Internet connection. This solution will lock you into the lowest available video stream that may smooth out your video playback experience. Hover your mouse over the video player. Hover your mouse over the gear icon at the bottom right of your video player. Select the lowest number listed to lock your video onto the least demanding video stream. If video playback issues continue - move on to Step #2 below. PLEASE NOTE: If you are on a Mac device and/or using Safari, the gear icon is not present. In order to lower the stream speed, you will need to switch to the Google Chrome browser. STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure about how to clear your browser cache, an alternate, easier and quicker option is to try switching to a different Internet browser to continue viewing the program. If you're on Microsoft Edge - try switching and viewing the program on the Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues. ​If any video playback issue persists, please contact Support for further troubleshooting.
  • How do I Enter or Exit Full Screen Video Playback in the Program Viewer? This article describes how to enter and exit full screen video while in the program viewer in your Internet Browser. If the program has slides, these will still be visible as a picture-in-picture (PIP) experience which can be moved and resized to your preference. ENTER FULL SCREEN VIDEO To enter full screen video playback: Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube) Click on the "Fullscreen" overlay icon in lower right corner of the video. EXIT FULL SCREEN VIDEO To exit full screen video playback: Hover your mouse over the video playback to see overlays appear on the bottom of the player (like Youtube) Click on the "Non-Fullscreen" overlay icon in lower right corner of the video. Alternatively, you can click on the ESC key on your keyboard to exit full screen video. ENABLE FULL SCREEN VIDEO EXIT FULL SCREEN VIDEO Alternatively, you can click on the ESC key on your keyboard to exit full screen video.
  • Can I stop & start On-Demand programs at any time? Yes, for all On-Demand programs, you may pause the viewing and even re-open the viewer (to resume at a later date/time or even location) and the platform will remember where you left off in your viewer progress. Pause the program if you are only going to be away for a moment. Close the program completely for longer breaks. TO PAUSE: Hover your mouse over the video player and clicking on the pause icon in the lower left corner. TO PLAY: Hover your mouse over the video player and clicking on the Play icon in the lower left corner
  • Do I need special equipment / What are minimum specs needed to view programs? You can test your internet connection & system by clicking on this link (which will open a program viewer in a new tab). You should see a test video, hear audio and see a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please feel free to contact Customer Support for assistance. While viewing programs is compatible with a wide variety of operating systems, browsers and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure on what browser and/or operating system you are on, you can click on this ​link (Windows 10 may show as Windows NT 10.0) ***Click on each panel section below to view the related suggested minimum system specs *** + OPERATING SYSTEM Windows Windows 7, 8, 8.1, 10 & 11 are all supported. We recommend Windows 10 and above for the best compatibility and viewing experience. Mac OS Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported We recommend Mac OS X 10.9 (Mavericks)and above for the best compatibility and viewing experience. Close this section + INTERNET BROWSERS We support all major browsers including Google Chrome, Firefox Quantum, MS Edge, and Safari We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience. Close this section + INTERNET CONNECTION Streaming programs typically require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet Connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot. Poor Results Good Results We recommend an internet connection download speed of 1Mbps for the best viewing experience. WIRED CONNECTION VS WIFI CONNECTION While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection. We recommend a wired Internet connect with at least 1Mbps of download speed for the best viewing experience Close this section + CE21 MOBILE APP (Android / iOS) Our CE21 Mobile App allows you to view programs on the go (or at your desk!) and works via either your phones WiFi connection or by mobile 4G/LTE cell connection. Please note that downloading or streaming video on your phones cell connection (4G/LTE) may vary in quality depending on your location. Check your cell phone carrier if you are unsure on how much monthly bandwidth your plan includes. We recommend using the CE21 Mobile App on a WiFi connection for the best viewing experience Download the CE21 Mobile App Close this section + VIRTUAL ENVIRONMENTS (CITRIX) Watching through a remote desktop or virtual environment such as via VPN, Citrix, or other cloud-based environment can cause video playback issues or a lack of audio to be transmitted. Close this section
  • How do I Enter or Exit Full Screen Slides in the Program Viewer? This article describes how to enter and exit full screen slides while in the program viewer in your Internet Browser. Video will still be visible as a picture-in-picture (PIP) experience which can be moved and resized to your preference. Your program viewer must have separate video and slides components for this full screen slides to work. ENTER FULL SCREEN SLIDES To enter full screen slides view: Hover your mouse over the slide to see an overlay appear at the bottom of the slide. Click on the "Enter Full Screen Slides" overlay icon in lower left corner of the slide. EXIT FULL SCREEN SLIDES To exit full screen slides view: Hover your mouse over the slide to see an overlay appear at the bottom of the slide. Click on the "Exit Full Screen Slides" overlay icon in lower left corner of the slide Alternatively, you can click on the ESC key on your keyboard to exit full screen slides. ENABLE FULL SCREEN SLIDES EXIT FULL SCREEN SLIDES Alternatively, you can click on the ESC key on your keyboard to disable full screen slides.
  • For quizzes, is there a way to see what questions I got wrong and what the correct answer is? To view the questions you answered incorrectly, under Quiz, click on the + mark located to the left of Date Completed. We do not list the correct answer. However, you are able to take the test as many times as you’d like by clicking the blue Retake Quiz button and changing answers to the questions that were answered incorrectly.

Continuing Education Questions

  • Does Contractor University report the completion of my course(s)? Yes. We electronically report all completed continuing education courses to the Minnesota Department of Labor and Industry (MN Contractors and Building Officials), Minnesota Department of Labor (MN Realtors), and Wisconsin Department of Safety and Professional Services (WI Contractors). Credits are electronically reported for the date your course(s) was completed. Credits are usually reported within three business days after the course is completed. Please allow 7-10 days for the above agencies to verify the submission.
  • How many continuing education hours/credits do I need to take? Minnesota Residential Building Contractor, Remodelers and Roofers (MN Dept. of Labor & Industry): 14 credit hours of continuing education every two years including at least one hour of training relating to ENERGY codes or energy conservation measures and at least one hour of BUSINESS management strategies. Contractor University has you covered with a great selection of both types of courses. You can take as many Energy or Business courses as you want, but you must complete at least one hour of each. Wisconsin Dwelling Contractor Qualifier (WI Dept. of Safety & Professional Services): Wisconsin residential building contractors must complete 12 credit hours of continuing education every two years with at least four of the hours focused on construction laws and codes and contracts, liability, and risk management. Courses that qualify for the four hour requirement will be marked as WI Legal/Business Course on the website. Minnesota Real Estate (MN Dept. of Commerce): 30 for each two-year license cycle. You must complete 15 hours of education each year within that two-year period (there are special requirements – see the MN Dept. of Commerce website http://mn.gov/commerce for details). Minnesota Building Officials (MN Dept. of Labor & Industry): 35 hours/credits for each two-year license cycle (See individual course descriptions for specific credits)
  • Do you offer in-person classroom courses? We offer live webinar courses using Zoom held on specific dates/times from January through March of each year. We also host in-person courses at our office in Roseville, MN on select dates from January through March of each year. In-Person courses take place at Housing First Minnesota, 2960 Centre Pointe Drive, Roseville, MN 55113, unless otherwise noted.
  • How can I confirm that my credits have been electronically reported? Wisconsin Contractors: Go to the WI Dept. of Safety and Professional Services website: https://esla.wi.gov/publiclookup In the “Search” dropdown, select “Credentials” Under “Select Application Type” select “Trades Credential” Under "Select Credential Type" select "Dwelling Contractor" Under "Credential" select "Dwelling Contractor Qualifier" Under "Enter Credential Number," enter your individual Dwelling Contractor Qualifier number. Then press “Search” If your name displays, click on “View Details” Scroll down. You will then see all courses/credits that the WI Dept. of Safety and Professional Services has listed for you. Minnesota Contractors: Go to MN Dept. of Labor & Industry website: https://ims.dli.mn.gov/ Do not log in. Select "Continue as Guest" Look for the GotoRecord # field and enter your QB license number. This will bring up your record, you will see your name at the top left of the screen. Follow your name over to the right to find the blue printer icon. Click on the blue printer button and look for the Continuing Education Status option. A Continuing Ed Status report will show. It lets you know quickly if your credits have been met before your next renewal. It will show what you have earned in green, and what you need to complete in red. Credits are electronically reported for the date your course(s) was completed. Credits are reported within three business days after the course is completed. Please allow 7-10 days for your credits to show up on the above websites. If you have any questions or don't see your credits listed, please contact education@housingfirstmn.org.
  • Can I take more than one energy course and more than one business management course (MN Contractors)? Yes. You can take as many of each as you want, but you must complete at least one hour of each during the two year cycle.
  • How do I get my certificate of completion? You can access your certificate in two different locations. Both areas for your certificate contain the exact same information but are located in two spots for convenience. PROGRAM VIEWER Your certification process is located in the viewer to access while the program is in progress or immediately after. Access by clicking on the Certificate tab. YOUR CUSTOMER ACCOUNT Your certification process is also located in your customer account to access after the program. Access by clicking on the Certificate button. Please note that once you have completed your certification steps, you have the option to print your certificate or email a copy to yourself (or even another). These options can be accessed at any point within your customer account. The certificate is for your files, as we electronically report your credits. Students are required to keep a copy of all course completion certificates. If you are eligible for multiple credit types, be sure to print and/or save each appropriate certificate.
  • How long do I have to complete online/on-demand courses? You have 180 days from date of purchase to view and complete an on-demand course.
  • Who do I contact for questions regarding continuing education license requirements/renewals? Minnesota Department of Labor and Industry (Building Contractor, Remodeler, Roofer and Building Official) 651.284.5034 | dli.license@state.mn.us | www.dli.mn.gov Minnesota Department of Commerce (Real Estate) 651.539.1599 | licensing.commerce@state.mn.us | www.mn.gov/commerce Wisconsin Department of Safety and Professional Services (Dwelling Contractor Qualifier) 608.266.2112 | dspscredtrades@wi.gov | www.dsps.wi.gov
  • How can I get a transcript? General questions and requests for transcripts or duplicate copies of continuing education certificates: Education@HousingFirstMN.org. Transcripts are also available through the following: MN Contractor and MN Building Official (MN Dept. of Labor & Industry) WI Contractor (WI Dept. of Safety and Professional Services) MN Realtor (MN Dept. of Commerce)
  • Why does a different license number appear on my completion certificate? Business licenses cannot be used for earning continuing education credits. If a BC (MN) or DC (WI) license number was provided with your registration, we will look-up your individual license number (QB, QC or QR - MN; or DCQ - WI) and update your account. More about individual license numbers: Minnesota Residential Building Contractor, Remodeler and Roofer. An eight-character individual QB (Qualifying Builder), QC (Qualifying Remodeler) or QR (Qualifying Roofer) DLI issued license number (such as QB######) must be provided at the time of registration to ensure attendees’ hours are correctly recorded when reported to DLI and printed on your course completion certificate. Individuals may obtain this number online by using DLI’s License Lookup at https://secure.doli.state.mn.us/lookup/licensing.aspx and searching by last name. DLI issued BC (such as BC######) business license numbers cannot be used. Wisconsin Building Dwelling Contractor Qualifier. Individual WI credential identification number (DCQ) must be provided at the time of registration to ensure attendees’ hours are correctly recorded. Individuals may obtain this number from their credential card or searching online at https://esla.wi.gov/publiclookup. Business credential numbers cannot be used. Minnesota Real Estate. Individual MN real estate license number must be provided at the time of registration to ensure attendees’ hours are correctly recorded.
  • How do I know if a course meets the energy or business management credit requirement (MN)? Each course is marked with information stating which credit(s) it has been approved for. Refer to the Category bullet for this information.
  • What are the student requirements for receiving CE credit(s) for a live webinar course? In order to earn CE credit(s) for live virtual webinar courses, students must attend the entire course during the time span(s) listed. Credit(s) will not be issued for the following: Non-attendance Arriving more than 5 minutes after a course has begun Leaving before completion of the course Leaving the classroom for more than 5 minutes during a course hour Non-payment of the course In order to receive continuing education credits for live webinar courses, you need to use a computer or smart phone/tablet with a camera and microphone and be visible during the entire course (Zoom Meetings is used). Your full name must be displayed so that we can identify you. Only one student per computer/device. Be prepared to show your driver’s license or other legal identification with your photo if requested. A quiz is not required for those attending for Minnesota contractor, building official, and Realtor continuing education, or Wisconsin continuing education. Students attending for International Accreditors for Continuing Education and Training (IACET) CEU(s) must complete a quiz following the course and achieve 70% correct answers.
  • What are the student requirements for receiving CE credit(s) for an in-person course? In order to earn CE credit(s) for in-person courses, students must attend the entire course during the time span(s) listed. Credit(s) will not be issued for the following: Non-attendance Arriving more than 5 minutes after a course has begun Leaving before completion of the course Leaving the classroom for more than 5 minutes during a course hour Non-payment of the course Failure to sign-in and/or sign-out Students must sign-in/sign-out, and be prepared to show their driver’s license or other legal identification with their photo if requested. A quiz is not required for those attending for Minnesota contractor, building official, and Realtor continuing education, or Wisconsin continuing education. Students attending for International Accreditors for Continuing Education and Training (IACET) CEU(s) must complete a quiz following the course and achieve 70% correct answers.
  • Does Contractor University offer IACET CEUs? Yes. All Contractor University courses are eligible for IACET (International Accreditors for Continuing Education and Training) CEU's. Please contact us for more details.

Shopping Cart/Orders

  • What is your cancellation/refund policy? All In-Person/Webinar Courses: No refunds/exchanges unless cancellation is made by 8:00 am the day BEFORE the class. Online/On-Demand Courses: No refund unless cancellation is received within 10 days of course purchase. Canceled course is not eligible for CEUs even if completed.
  • What is the pricing for courses? You do not need to be a Housing First Minnesota member to attend. Everyone is welcome. 1 hour course | Member: $18 | Non-member: $20 2 hour course | Member: $28 | Non-member: $32 3 hour course | Member: $42 | Non-member: $48 4 hour course | Member: $56 | Non-member: $64 6 hour course | Member: $84 | Non-member: $96 7 hour course | Member: $98 | Non-member: $112 MN Minnesota Contractor Pre-License Course​: $249 EPA Lead Renovator Certification Initial Course: $215 EPA Lead Renovator Refresher Certification Course: $175 Housing First Minnesota members should log in as a Housing First Member in order to receive member pricing for courses. If you follow the steps to sign in correctly and still do not see member pricing, please contact us at education@housingfirstmn.org so we can verify your membership status.
  • Do I need to be a Housing First Minnesota association member to take courses? No, everyone is welcome to register and attend courses. Members of our association, Housing First Minnesota, receive discounts on courses, as well as a number of other benefits. Visit https://housingfirstmn.org/page/Membership to learn more.
  • I am not receiving member pricing for my selected courses. Confirm you have logged into your Contractor University profile. Housing First Minnesota members should log in as a Housing First Member in order to receive member pricing for courses. If you follow the steps to sign in correctly and still do not see member pricing, please contact us at education@housingfirstmn.org so we can verify your membership status. Please note that some courses may not offer member pricing.

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